Although our equipment here at Pet Stop is high-quality and reliable, there are some factors out of our control that can cause problems. Here are some of the most common issues we hear from our customers pertaining to their receivers. The receiver is the small unit that your dog wears on their collar.
Common issues
The receiver is not detecting the signal from the boundary wire
Make certain that the transmitter is turned on and transmitting a radio signal.
Make sure that the receiver has been fully charged and that the diagnostic charging base went to solid green.
If you have checked all of the above and the receiver is still not working, please contact our customer support. Call or text us so we can take you through the full troubleshooting and warranty process.
Pet is not responding to the correction
Check the fit and snugness of the pet’s receiver collar. Make certain that the soft probes are making contact with the dog’s skin.
Make sure that the receiver has been fully charged and that the diagnostic charging base went to solid green.
DO NOT adjust the number on the transmitter. That will not increase or decrease the level of the collar.
Contact us so we can help you make an adjustment to the level of the collar. We can do this through the Link app or over the phone for our other receivers.
The receiver is going to Solid Red when placed on the charging base
Place the receiver on the charging base overnight.
If the problem persists, remove the receiver from the charging base and put it back on one more time.
Still having trouble? Contact us so we can take you through the full troubleshooting and warranty process.
Low battery indicator on the receiver is flashing
Place the receiver on the charging base until it goes to solid green.
Receiver is flashing a white light
Contact us so we can help you through our warranty process.
Still having trouble? Is your problem not listed?
Fill out our short support form so that we can get you straight. Please fill out the message field with a detailed description of the problem you are experiencing.